Privacy Policy

1. Our Commitment

LinguaTerra complies with the obligations under the upcoming General Data Protection Regulation (GDPR), coming into effect on May 25th 2018 and any other relevant legislation. We keep your personal information and the business you do with us in strict confidence and obtain your personal information lawfully, fairly, and without bias. We maintain our records to the best of our ability while adhering to standards of privacy. Also, we confirm not to use your data for any other purpose outside agency without your written consent.

2. Privacy Policy

This is the privacy policy (“Privacy Policy”) for LinguaTerra. This Privacy Policy describes how we treat personal data received about you when you visit the LinguaTerra website (www.onlinelinguaterra.com). Please read this Privacy Policy carefully, because by visiting or using this site or contracting with us, you agree to its terms. This Privacy Policy applies only to this website. We may revise this Privacy Policy from time to time. We will notify you in that case. If you see a notice of change, please check the Privacy Policy, because your use of the site after we post the change means you have agreed to the new terms.

3. Collection of your data

We collect your personal data when you ask for information about our courses, when you submit your answers to our placement tests or surveys, when you request a trial session, or when you enroll in one of our courses. To process your enquiries, we collect your data. During enrollments and orders, we may ask for your name, email and postal addresses, phone number, date of birth, registration information, identity document and credit or debit card information. We may also use your postal and email addresses to send you information about other services or products similar to those you have ordered from us. If you do not wish us to send you this additional information, you can let us know by following the opt-out instructions that we include in every email, or by sending us notice of your preferences to: [email protected].

4. Collection of children's personal data

LinguaTerra does not knowingly collect any information from anyone under the age of 16, unless this information comes from an adult who is responsible for the under 16 child. In the event that we learn that we have collected Personal Information from a child under age 16 without verification of parental or legal representative consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 16, please contact us immediately at:  [email protected].

5. Purposes for sharing your data collection

We may use and disclose Personal Information only for the following purposes:

a. Promotional use of our Services: If you use our site and we think you might benefit from using another (new) Service we offer, we may send you an email about that. You can stop receiving our promotional emails by following the unsubscribe instructions included in every email we send.

b. Billing purposes: This includes payment details, sending you emails, invoices, notices, payment reminders, receipts and credit card information. In case of services requiring payment, we request credit card or other payment account information, which will be used solely for processing payments. We will not store your financial information. Subject to your prior consent and where necessary for processing future payments, your financial information will be stored in encrypted form on secure servers of PayPal or similar services that will treat your Personal Information in accordance with this Privacy Policy.

c. To enforce compliance with our Terms and applicable law: We may disclose Personal Information where we deem it appropriate or necessary to prevent violation of our Terms, or our other agreements; take precautions against liability; protect our rights, property, or safety, or those of a partner, any individual or the general public; maintain and protect the security and integrity of our Website and/or Services or infrastructure; protect ourselves and our Website and/or Services from fraudulent, abusive, or unlawful uses; investigate and defend ourselves against third party claims or allegations; or assist government regulatory agencies.

d. To protect the rights and safety of our Users and third parties, as well as our own.

e. To meet legal and regulatory requirements: We may disclose Personal Information if it is required by law.

f. To prosecute and defend a court or similar legal proceeding.

g. We may exchange your Personal Information with our partners that assist us with accounting, legal, business consulting, banking, payment, delivery, data processing, data analysis, information broking, research, investigation, website or technology services to help us comply with legal, accounting, or security requirements.

6. Language Tutors – Compliance with Booking Procedure

All our language tutors agree not to engage in or promote any activity to arrange lessons with a language student outside LinguaTerra. This action is prohibited under our terms and conditions of service and undermines the trust, security, and legitimacy of LinguaTerra.

Action specifically not permitted includes:

Communication via email or any other means to schedule and arrange a lesson with a language student in a way that is intended to avoid the payment to LinguaTerra.

Failure of a registered tutor to adhere to these terms and conditions and in particular any action  taken by a registered tutor to privately arrange a lesson with a registered LinguaTerra student, avoiding to provide the booking fee to the LinguaTerra website, may result in the termination of the cooperation.

7. Copyright

All material on this website is owned by LinguaTerra. This includes all material, video, graphs, content, design and appearance. No material on this website can be copied or reused by anyone without the written permission of LinguaTerra.

If you have any questions about our Privacy Policy, the information we have collected from you online, the practices of this Website, or you wish to access or correct the Personal Information we hold about you, please contact us at:  [email protected]

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